Certificate of Warranty
Printed Commercial Carpet warranty certificate — coverage, exclusions, prorated schedule, and how to make a claim.
- 06years
- Coverage from date of invoice
- ₹0
- Repair or replacement, no extra charge
- 1–2weeks
- Window to raise a claim in writing
Warrants against excessive
We warrants its Hospitality range Wall to Wall Carpets in accordance with the terms stated below for a period of 06 years from date of invoice.
A loss of more than 10% by weight of face fibre.
For more than 3–5% over the years.
Static discharge of over and above 3.5 KV in your carpet is covered under the warranty policy.
Complied with ASTM E 648, Class I rating.
Delamination of primary backing, excluding due to excessive spillage / under-floor moisture.
Except oil, grease, paint, turmeric, etc.
Products containing antimicrobial finishes are warranted to maintain antimicrobial effectiveness, and products constructed of 100% printed are warranted against excessive colour loss subject to normal exposure to indoor light.
If a product fails to perform as warranted, Company will correct the problem in the affected area either by repair or (at its option) replacement with comparable product(s), at no extra charge. Liability of manufacturer is limited to the actual repair or replacement of defective carpet and does not cover special, indirect, incidental, or consequential damages, including without limitation product removal and installation-related expenses.
What's not covered
This warranty does not cover tears, burns, cuts, pulls or other damage, deterioration, problems or loss caused by abuse, neglect, misuse, improper maintenance, sporting equipment, flood/excessive moisture, excessive alkalinity, use under damaged castor wheels, or use on stairs not fitted with a commercial grade stair nosing.
Our liability is limited to repair or replacement as stated herein. Moisture and PH testing are not the responsibility of manufacturer and all related issues to moisture and testing are specifically excluded from this warranty.
This warranty shall be void if products are not handled, installed, and maintained in strict compliance with our recommended procedures and instructions, including without limitation to subfloor moisture and pH requirements and initial floor preparation procedures, We recommends installation from company appointed dealers or company trained staff. This warranty does not cover any problems or damages related installation by third part vendors.
How to claim
To claim under this warranty, you should first contact us. Warranty claims must be made in writing to the company within a reasonable time (1-2 week) from the discovery of the claimed warranted defect, Following notification, we will attend on site at our expense to determine whether the problem is one which is covered by this warranty. You will need to provide evidence of proof of purchase when we attend on site and must provide reasonable cooperation to facilitate our Repair or replacement in the affected area should a covered condition exist. No person other than an officer of company may authorize a waiver or modification of the terms of this warranty, which must be in writing and signed by that officer.
Start a claimProrated schedule
The following prorated schedule applies to labour costs and material value for Raj Overseas Commercial carpet.
If installation is done by the company
- 1st yearUp to 80%
- 2nd yearUp to 50%
- 3rd year onwards0%
6-year limited commercial warranty
- 1st – 2nd year100%
- 3rd – 4th year70%
- 5th – 6th year40%
Caring for your carpets — do's and don'ts
Core rule is, “As much you will love the product, product will love you even more and for long”.
Do's
- Entire carpet area to be vacuum cleaned daily / alternate day depending on traffic. Main motto is to remove dust/dirt on immediate basis. (Also recommend to use hard material near to all entry/exits to absorb maximum dust/dirt).
- Stains/ Spillages should be attended immediately (recommend 24-48 hours max.) and with white cotton cloth and recommended stain removing solutions.
- For Shampooing we recommend to use Roller Brush counter Rotating Machine (Encapsulation/hot water extraction) with cleaning solution of PH value less than 9.5.
- For Vacuuming cleaning, we recommend to use Upright Vacuum cleaner of Commercial Make grade.
- Recommends to fully protect/cover with heavy plastic sheets before doing any paint, spray, hard core walls/roof repairs over this soft flooring product.
Don'ts
- Vacuum cleaners should not be used at wet dust marks or hard spillages.
- Do not use solvents for stain removing.
- Its Delicate Flooring product, So do not use hard bristled brushes or metallic bristles for stain removing.
- Nylon wall to wall carpet, is produced as per international standards for Indoor Usage only so do not expose it to direct sun light / Strong Hot lights for long hours to maintain its softness, delicacy and life of original penetrated colors.
- Any kind of pulling, dragging over the carpet is highly prohibited (only Lift & shift).
- For vacuuming/Shampooing: Do not use Rotary Single Disk / Bonnet cleaning method as a regular carpet maintenance method, it wears the carpet quite faster.
- Carpet area must be fully dried after the periodical cleaning/shampooing service.
- Still avoid bringing in foods/Liquids to enjoy actual beauty of this soft flooring for longer life.